How long does shipping take?
Most Flow State items are made to order. This means your product is created after your purchase is placed.
Orders are typically processed within 2 to 7 business days before shipping. Once your order ships, delivery time depends on your location and the shipping method available at checkout.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address used at checkout.
If you have not received tracking yet, your order may still be in production or processing.
Why is my order still processing?
Most items are made to order, so production time is needed before your order ships.
Processing time may vary depending on the product, order volume, holidays, supplier availability, or unexpected production delays.
Can I return or exchange my order?
Because most Flow State items are made to order, we are not able to accept returns or exchanges for buyer’s remorse, wrong size selection, color preference, or change-of-mind purchases.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and help make it right.
What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and include:
1. Your order number
2. A brief description of the issue
3. Clear photos of the damaged, defective, or incorrect item
4. A photo of the packaging, if applicable
If the issue is approved, we will work with you on an appropriate resolution.
Can I change or cancel my order?
Production may begin shortly after your order is placed.
If you need to request a change or cancellation, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered production or shipped.
How do I choose the right size?
Please review the size guide on the product page before ordering.
If you are unsure, compare the measurements to an item you already own and like. Because items are made to order, we cannot accept returns or exchanges for wrong size selection.
Are the product colors exactly like the photos?
Product colors may vary slightly due to screen settings, lighting, product mockups, and the production process.
We do our best to represent colors as accurately as possible.
What is Flow State?
Flow State is a mindset-inspired lifestyle collection created by Jessbkuz Designs. The collection is made for calm, focus, and everyday ease.
The designs are inspired by the idea of staying focused, staying fluid, and finding your rhythm in everyday life.
Is Flow State affiliated with other Flow State brands or products?
No. Flow State by Jessbkuz Designs is an independent collection and is not affiliated with, endorsed by, or connected to any other Flow State products, companies, brands, organizations, or identities.
Who creates Flow State?
Flow State is created by Jessbkuz Designs, an independent creative brand.
Jessbkuz Designs brings the creative direction, design, and intention behind the collection.
How can I contact you?
You can contact us through the Contact page.
If your message is about an existing order, please include your order number so we can help you as quickly as possible.
