Thank you for shopping with Jessbkuz Designs and supporting the Flow State collection.
Most Flow State items are made to order, which means your product is created after your purchase is placed. This helps reduce unnecessary waste and allows us to offer a wider range of designs, colors, and sizes.
Order processing
Orders are typically processed within 2 to 7 business days before shipping.
Processing time may vary depending on the item, order volume, supplier availability, holidays, or unexpected production delays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping times
Shipping time depends on your location and the shipping method available at checkout.
Estimated delivery times begin after your order has been processed and shipped, not from the date the order was placed.
Please note that shipping carriers may experience delays due to weather, holidays, high volume, or other circumstances outside of our control.
Tracking your order
Once your order ships, tracking information will be sent to the email address used at checkout.
If you have not received tracking information yet, your order may still be in production or processing.
Incorrect shipping information
Please make sure your shipping address is correct before placing your order.
Jessbkuz Designs is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes can be made once an order is in production or has shipped.
Lost or delayed packages
Once an order has been handed to the shipping carrier, delivery is handled by the carrier.
If your package appears lost or significantly delayed, please check your tracking information first and contact the carrier for the most up-to-date status.
You may also contact us through the Contact page with your order number, and we will do our best to help you look into the issue.
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so we can review it and help make it right.
Made-to-order note
Because most Flow State items are made to order, production begins soon after checkout. Please review your order details, size, color, and shipping address carefully before placing your order.
If you have questions about shipping or an existing order, please contact us through the Contact page and include your order number if available.
Thank you for supporting Jessbkuz Designs and the Flow State collection.
